Refund & Cancellation Policy

Library Bro subscriptions are available on monthly, quarterly and annual billing cycles depending on your chosen plan. Subscriptions are activated upon manual confirmation of payment by the Library Bro team.

Since Library Bro does not process payments online, all payments are made through bank transfer, UPI or other agreed-upon methods. Invoices are issued after payment confirmation.

You may cancel your Library Bro subscription at any time. To cancel:

• Email us at support@librarybro.in with your registered email and library name.
• Alternatively, contact your account manager or call our support line.

Upon cancellation:

• Your subscription will remain active until the end of your current billing period.
• You will not be charged for the next billing cycle.
• Your library data will be retained for 30 days after expiry, after which it may be permanently deleted.
• You may export your data (students, attendance, invoices) before cancellation using the platform's export features.

Library Bro operates a no-refund policy for completed subscription payments in general. However, we do make exceptions in the following circumstances:

• Technical Issues: If the platform is completely inaccessible for more than 72 continuous hours due to our fault, you may be eligible for a pro-rated credit for the affected period.
• Billing Errors: If you were charged incorrectly (wrong amount, duplicate charge), we will issue a full refund of the erroneous amount.
• Within 7 Days of First Payment: New subscribers who face significant technical issues preventing platform use within the first 7 days of their first ever subscription may request a full refund.

Refund requests must be submitted within 30 days of the payment date. Requests after this period will not be entertained.

Refunds will not be provided in the following situations:

• Change of mind after subscription activation.
• Failure to use the platform or its features.
• Cancellation in the middle of a billing period (service continues until period end).
• Account suspension due to violation of Terms and Conditions.
• Issues caused by the library owner's own infrastructure (internet, devices).
• Requests made more than 30 days after the payment date.

If you downgrade your subscription plan during an active billing period:

• The downgrade will take effect from the next billing cycle.
• No refund is issued for the difference between the old and new plan pricing for the current period.
• You will continue to have access to your current plan features until the billing period ends.

If you upgrade your subscription plan during an active billing period:

• The upgrade takes effect immediately upon payment confirmation.
• You will be charged the difference (pro-rated) for the remaining period, or the full amount for the new plan from the next cycle — as mutually agreed.

To request a refund, please:

• Email support@librarybro.in with subject line "Refund Request — [Your Library Name]".
• Include your registered email, payment reference and reason for the request.
• We will acknowledge your request within 2 business days and resolve it within 7 business days.

Approved refunds are processed to the original payment method within 7–10 business days.

For any questions about this policy, please contact:

• Email: support@librarybro.in
• Phone: +91-98765-43210
• Working Hours: Monday – Saturday, 9 AM to 6 PM IST